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FAQs


It's a brave new world!
Shifting the 7th annual Leadership Conference online has been a wonderful learning experience for all us and we're happy you're along for the ride with us. Please review these frequently asked questions. If you don't find what you're looking for, please email our team at digital@hawaiibusiness.com.

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Are the keynote sessions part of all the ticket packages?

Yes, our keynote sessions are the most popular options and they are available for all ticket purchasers. Make sure you select all the keynotes along with your other breakout sessions. For 3-session or 5-session ticket holders, the keynotes do count as part of your total sessions. 


I have the 3-session or 5-session ticket. Do the keynote sessions count as part of my total sessions?

If you chose the keynote sessions, they will count as part of your total sessions. 


How do I change the sessions I selected?  

1. Navigate back to the home page. Go ahead and login with the email you used to register.
2. Select “My Agenda” in the top right navigation bar.
3. Select “Remove from Schedule” for the sessions you wish to change.
4. OR click “Add additional talks” for the complete list of sessions. Then select “Add to my schedule”.  


How do I add new sessions if I didn’t select them when I registered?

1. Navigate back to the home page.  Go ahead and login with the email you used to register.
2. Select “My Agenda” in the top right navigation bar.
3. Click “Add additional talks” for the complete list of sessions. Then select “Add to my schedule”.  


I have a Full Conference ticket but I don’t see all the sessions (including completed sessions) in My Agenda.

1. Login to the Leadership Conference.
2. Navigate to My Agenda.
3. Click “+ Add Additional Sessions” button. This will navigate you to the “Agenda” page.
4. From this page, check the “Include completed” box. All previous sessions should appear.
5. Click “Watch Replay” to view completed sessions.

Why am I being asked to pay again?

Make sure you're logged in. 

1. Login to the Leadership Conference.
2. Navigate to the "My Agenda" page.

By logging in, the system will recognize you. If you are a 3-session or 5-session ticket holder and have watched all of your allotted number of sessions, you will be required to upgrade your ticket to view additional sessions. To upgrade your ticket, please follow the next steps below (dependent on your ticket type).


How do I upgrade from a 3-session to a 5-session ticket?

1. Please email at digital@hawaiibusiness.com with the subject line “Upgrading ticket”. Let us know the following:
                  a. You would like a refund on the original ticket.
                  b. The email associated with the ticket.

2. We’ll process the refund immediately.
3. You can proceed to purchase the upgrade. 


How do I upgrade from a 5-session ticket to a Full Conference ticket?

1. Please email at digital@hawaiibusiness.com with the subject line “Upgrading ticket”. Let us know the following:
                  a. You would like a refund on the original ticket.
                  b. The email associated with the ticket.

2. We’ll process the refund immediately.
3. You can proceed to purchase the upgrade. 


Can I buy tickets for someone else?  

1. Enter a unique email for each attendee and complete the registration.
2. The receipt and all information will be sent to the attendee’s email.
3. Remind them to log into www.hawaiibusiness.com/LC2020 and select their sessions. 


How do I get into my chosen sessions?  

1. Watch your email inbox before the session starts. We will send an email to you one hour before with a link to your session.
2. Click on the link and enjoy!


I registered for the conference, but I am not receiving email notifications. How do I access my sessions?

1. Login to the Leadership Conference.
2. Navigate to the "My Agenda" page.
3. Click into the session you wish to attend, scroll down until you see one of the following:
            1. "You're booked in to see this breakout session!" (this message will change once the session goes live)
            2. Button saying "WATCH NOW" (clicking this will take you into the session)


Who can I contact if I am having troubles connecting on the day of the event?

Please email us at digital@hawaiibusiness.com for any support you need!


I never received a confirmation that I was registered for the conference. What can I do?  

1. Please double check your junk mailbox to make sure your firewall isn’t blocking messages coming from our conference platform HeySummit.
                   a. If you don’t see it in your junk mailbox please email us at digital@hawaiibusiness.com.

2. If you use an iCal or a Google Calendar, there is another option.

                   a. Navigate back to www.hawaiibusiness.com/LC2020 login with the email you registered with.
                   b. Select “My Agenda” in the top right navigation bar.
                   c. Select “Add to iCal” or “Add to Google Calendar” for each session.
                   d. On the day of the event you can click the link to join the session.


Are all the sessions going to be recorded?  

Yes, all the sessions will be recorded and stored on the Leadership Conference website until September 30, 2020. 


How soon after the sessions will attendees be able to view the recording?  

The recordings will be available within 6 hours after each session for attendees with Full Conference tickets.

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