FAQs

Where will the conference take place at the Hilton Hawaiian Village Waikiki?

The 2023 Leadership Conference will take place in the Coral Ballrooms.

Is parking available at Hilton Hawaiian Village Waikiki?

Yes, self-parking and valet-parking is available on-site. Validated self-parking is $10 per vehicle. Validated valet-parking is $15 per vehicle. Be sure to get your parking ticket validated at the validation table in the expo area.

Are meals provided?

A plated lunch is included. Please be sure to indicate your lunch preference when registering.

Do you accept refunds?

We accept refund requests until close of business, Tuesday, July 18, 2023. Refund requests will not be accepted after July 18.

Do I need to choose my sessions when I register? Can I change them later?

Please select your sessions when registering. Indicating your session preference does not require you to attend that session on site. You are welcome to change your session selection at any time. Selecting sessions simply provides conference organizers with an estimated headcount for each session. As mentioned, you can change your session selection at any time.

Can I buy tickets for someone else?

• Yes, but you must register each attendee individually by using a unique email for each attendee during the registration process.
• The receipt and all information will be sent to the attendee’s email. 

How do I register multiple attendees?

You will need to register each person individually.
• Enter first attendee's email
• Select sessions.
• Enter first attendee's information

You may use a credit card from a different cardholder to complete the registration. Upon completing each registration, please sign out and repeat the same process for the rest of the attendees.

You will need to log out of the registered attendee to restart the registration process. The receipt and login instructions will be sent to the email entered during registration, not to the cardholder.

Why do I have to enter multiple attendees separately?

An attendee's email address is the unique identifier used by the platform to differentiate between participants.

I would like to purchase 8+ tickets at the Group Rate, who do I contact?

To purchase group rate tickets, contact [email protected].

I never received a confirmation that I was registered for the Conference. What can I do?

Please double check your junk mailbox to make sure your firewall isn’t blocking messages coming from our Conference platform HeySummit. If you don’t see it in your junk mailbox, please email us at [email protected].